![]() Yes, I have successfully saved data since the data loss. I'm trying to recover them from my computer hard drive. I can recover audio files but they will not play. All I know is that the files are unplayable once they are recovered. I don't know the exact cause of the data loss. Once we get these details we can assist you further to recover your files.įeel free to contact us for further assistance. Were you able to find the files in the demo version? Have you tried the demo version before purchasing the full version? May I know the scanning option you have selected in the software? (Recover Files,Recover Photos or Recover Partition/drives) May I know whether you have used the drive to save any data after this data loss situation? Ĝould you please tell me from which drive you are looking to recover data? Ĝould you please tell me the file types you are looking to recover? Ĝould you please tell me the problem that you are facing? May I know the exact cause for data loss? We would like to know some details about the issue you are facing with the software: But we can assist you to recover your files if you could provide some details. We would like to inform you that we do not provide refund until there is an unresolvable bug or issue with the software. We apologize for the inconvenience caused to you. ![]() I've tried everything I can, but it keeps recovering the files in a damaged state. So because the software isn't fit for the reason I bought it, I would like to have a refund of my purchase price. I sent one of the recovered files to a professional audio editor and he said he'd never seen a file do that before and he couldn't do anything with it either. The software can find them all but they are all damaged in that they will only play for 30 seconds and then stop, even though the info for the recordings still state that they should be over one hour long. I bought this product to recover lost WMA audio files. So now I'm left with software that doesn't work and no refund.īelow I've pasted my whole support conversation with them. They didn't repair it so I wanted a refund. They wouldn't give it but said they would repair the file if I sent it to them. I got in touch with support at Remo Recovery Software and asked for a refund. It could recover files but the files were damaged and unusable. I purchased Remo Recovery Software (basic) a few weeks ago. Remo Recovery Software Doesn't Work and Customer Service Stinks
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